Privacy Policy


CloudStonz has created this privacy statement to demonstrate our firm commitment to privacy. It discloses the information gathering practices for this web site. We respect your privacy. Your information such as phone, address etc., will not be sold or distributed under any circumstances. However, we hold the right to monitor the activities going in your account. In case you forget your password, you may have to provide some information to verify your identity.

Automatically Logged Information

Your IP address gets logged, it helps us to diagnose problems on your server. Your information will not be used in any other circumstances.


We have some security to prevent loss, alteration, or misuse of your data, which is in our control. We use SSL encryption and other security-related stuff to provide you with the best privacy.

Third parties

The information collected by our site is strictly for our internal use only. No other persons have the right to access your personal information.


Hosting content that promotes any adult content. And any racism content, it’s not limited to color, religion, creed or any beliefs will result in immediate suspension of services.


Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data; including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze, and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.

Acceptable Use Policy


As a provider of web site hosting and other Internet-related services, CloudStonz offers its customer (also known as “Subscribers”) and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. CloudStonz respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, CloudStonz reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, CloudStonz has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using CloudStonz’s services. This AUP will be revised from time to time.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgement and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that CloudStonz cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgement in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because CloudStonz cannot monitor or censor the Internet, and will not attempt to do so, CloudStonz cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.
When subscribers disseminate information from the Internet, they must keep in mind that CloudStonz does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over CloudStonz’ network and may reach a large number of people, including both subscribers and non-subscribers of CloudStonz, subscribers’ postings to the Internet may affect other subscribers and may affect CloudStonz’ goodwill, business, reputation or operations. For these reasons, subscribers violate CloudStonz policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

1) Spamming

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward CloudStonz, but also because it can overload CloudStonz’s network and disrupt service to CloudStonz’s subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, CloudStonz will investigate and shutdown the account that is spamming. A $250 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore, CloudStonz reserves the right to prosecute for this violation. A $1.00 charge will be assessed PER EMAIL sent should CloudStonz choose to pursue and prosecute.


Audio/Video Streaming is not hosting friendly. As such, CloudStonz does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.


CloudStonz strictly does not allow adult content.

4) Disk Usage Provision

The content on your website must be linked from an HTML or similarly coded web page with all content is freely available to the public. Your website must consist of web pages of a standard design, essentially HTML based text and graphics. Your hosting account should consist mostly of html and php files.
The number of inodes employed by one hosting account on shared and reseller servers must not exceed the following limits:
Downloadable files, media, databases must comply with the following limitations:

  • A maximum of 10GB of a shared hosting account can be allocated to music, video or other multimedia files including but not limited to .aac, .avi, .mp3, .mp4, .mpeg, .jpg, .png, .gif files;
  • A maximum of 10GB of a shared hosting account can be allocated to any archive and disk image files containing the complete contents and structure of a data storage medium;
  • A maximum of 10GB of a shared hosting account can be allocated to databases and database dumps including but not limited to .sql files;
  • A maximum of 10GB of a shared hosting account can be allocated to Executable files and all other files which are the result of compiling a program.

Any user whose account/server employs the higher burstable resources on a consistent basis shall agree to upgrade it to a package with higher resource availability.
Under its sole discretion, CloudStonz reserves the right to determine any kind of unfair or inappropriate usage of any content which may result in immediate account suspension or upgrade to a package with higher resource availability. The decision to upgrade shall rest solely with CloudStonz and shall be made in its reasonable discretion.

5) Use of Email Services

You should use email and other related services in full compliance with the terms below:
In order to safeguard overall server performance, you may send and/or forward not more than the following number of emails, per hour per domain:

  • For Shared Hosting accounts, email storage shall not exceed the 10GB limit.
  • For IMAP/POP3 mailboxes, you may perform up to 100 email checks per hour.
  • For POP3, You may perform up to 10 concurrent connections to email system per IP address on Shared and Reseller servers, and up to 20 concurrent connections to email system per IP address on Business and Email servers.
  • For IMAP, You may perform up to 30 concurrent connections to email system per IP address on Shared, Reseller, Business and Email servers.
  • For SMTP, You may perform up to 100 concurrent connections to email system on Shared, Reseller, Business and Email servers. This limit applies to the whole server.


CloudStonz is not for file hosting and distribution – as such, customers may not host any files larger than 100MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail support[at]


Using CloudStonz’ network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. CloudStonz is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.


Using CloudStonz’ network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.


Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.


Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).


Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.


Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.


Exporting encryption software over the Internet or otherwise, to points outside the United States.


CloudStonz reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.


Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

16) Backup Limitations

For our Starter Business, Ultimate plan customers, we offer unlimited backup storage space with the Jet backup tool. All the backups are stored for 14 days. Once this period is over, backup will be removed from the server and no copy will exist. We daily backup your entire cPanel account, you can use Jet backup options under your cPanel to find your backup, restore your account or download the full backup.
If your services are due for Non-Payment, we will suspend your hosting account after 3 days of due date. You can still request backups under 14 days of due date. After that, your hosting account will be terminated, no backups will be provided & backups will be removed from our server.
Most of our servers are have backup equipment. For liability reason we cannot guarantee that your material will be backed up. Therefore, please backup your accounts off of our servers. We are not responsible for lost material. If you require your accounts to be backed up we can do so.


Engaging in activities, whether lawful or unlawful, that CloudStonz determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. CloudStonz will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with CloudStonz’ policy or applicable law. However, when CloudStonz becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by CloudStonz.
CloudStonz is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching CloudStonz’ facilities from those subscribers may have originated from a customer of the subscriber or from another third party. CloudStonz does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. CloudStonz reserves the right to directly take action against a customer of its subscribers. Also, CloudStonz may take action against the CloudStonz’ subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, CloudStonz anticipates that subscribers who offer Internet services will cooperate with CloudStonz in any corrective or preventive action that CloudStonz deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of CloudStonz policy.
CloudStonz will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. CloudStonz may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, CloudStonz may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. CloudStonz assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, CloudStonz may disclose subscriber information or information transmitted over its network where necessary to protect CloudStonz and others from harm, or where such disclosure is necessary to the proper operation of the system. However, CloudStonz will never sell information to other services or outside companies.
CloudStonz expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber’s failure to comply with those laws will violate CloudStonz policy. Finally, CloudStonz wishes to emphasize that, in signing the Service Agreement, subscribers indemnify CloudStonz for any violation of the Service Agreement, law or CloudStonz policy resulting in loss to CloudStonz or the bringing of any claim against CloudStonz by any third party. This means that, if CloudStonz is sued because of a subscriber’s or customer of a subscriber’s activity, the subscriber will be responsible for payment of any damages awarded against CloudStonz, plus costs and reasonable attorney’s fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including CloudStonz and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to support[at]

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